If you only run your indicators on one trading platform then you’re missing thousands of potential customers. But the costs of writing and maintaining code across multiple platforms can be huge, and you want to share your intellectual property with as few people as possible. JAM Strategy Trading can develop your systems for all the major trading platforms including TradeStation, NinjaTrader, MultiCharts, MetaTrader, eSignal and TradingView. We write core code (in C++, in a DLL) that can then be used across multiple platforms, keeping the overall costs down. Your core trading logic is kept secure in a single location, with simple indicators on each platform to gather and display that information.

All current trading platforms are easily hacked (you can find websites that will open “protected” code for as little as $1), but if the code is written in a DLL with C++ it is incredibly difficult to access. Your code can be then linked to your customer database (CRM) and only authorized/licensed users will be able to run it. This is all done over SSL – the same security used to protect your credit cards when shopping online.

Administration can be one of the biggest drains on your time. Simple tasks like packaging, licensing and sending out your products eat into every day. But a lot of this work can be automated. After the customer purchases on your website automatic emails are sent out with links to your software and instructions on installation and licensing. You can provide self-service membership sites using products such as MemberMouse/MemberPress on WordPress or iMember360/Memberium on InfusionSoft. The customer will enter their own details into your systems, making it faster and more accurate for them, and taking less of your time. JAM Strategy Trading has extensive experience working on the automation of routine tasks, membership sites and self-service to ensure customers receive the best service available, whilst your administration is kept to a minimum.

You’re not limited to sending out standard emails provided by your trading platform. JAM can provide customized solutions to help you communicate with your customers in any situation. You can send real-time trade alerts direct from your trading platform. Your automated strategy can send emails, SMS messages, Facebook posts and Twitter tweets. Or software can monitor your live trading and alert your customers when something changes. Your customers can choose how they want to receive your alerts and communications through self-service systems, again, providing lots of options for your customers while keeping your administration to the minimum.

The key to providing great customer service and keeping administration and costs down is to use the best software available and to make sure everything is integrated.

You’ll need a customer database (CRM), such as InfusionSoft for larger companies, or WordPress mySQL databases for the smallest. You’ll need membership sites such as iMember360, Memberium, MemberMouse or MemberPress for customer self-service. That will need to link with your standard emailing using products such as MailChimp, AWeber and PlusThis. Everything will link with your trade rooms using software such as GoToWebinar or Zoom.

JAM Strategy Trading has experience with all of these products and more.

JAM can provide the final line of technology support for you and your customers. If you need expert advice on what technology you need, or if your customer has a problem with your indicators that you’re not able to solve, JAM can help. Just ask!

Do you need help with administrative support, such as answering emails or sending out weekly newsletters? JAM works with trusted providers to offer low cost, high quality administrative support. Working under the supervision of JAM, we can ensure even first line support emails are quickly answered to meet your company standard and only essential emails go on to you.